Blank page when trying to install package

13 Posts

alexbom Reply #1, 7 years, 2 months ago

Hello, friends!

I refreshed MODX version to 2.5.4 and tried to change PHP version to 5.6 and 7.0. Nothing helpes.

When i come to "workspaces" there are list of my packages. But if i click to install one of them (TinyMCE or MIGX), there is blank page and js-error in console:

Uncaught TypeError: bc.getData is not a function
    at MODx.panel.PackageBeforeInstall.updateBreadcrumbs (package.panels.js:116)
    at MODx.panel.PackageBeforeInstall.updatePanel (package.panels.js:139)
    at MODx.grid.Package.processResult (package.grid.js:265)
    at MODx.grid.Package.success (package.grid.js:249)
    at Ext.data.Connection.handleResponse (ext-all.js:21)
    at f (ext-base.js:21)
    at m (ext-base.js:21)
    at ext-base.js:21

Also tried to clear core/cache manually and stop all sessions in manager.

Please, help!

13 Posts

alexbom Reply #2, 7 years, 2 months ago

Have no idea, how it can helps me? )

I talk about package installer on MODX site i made, like /manager/?a=workspaces

I can come this page and look all of components, also can download them.

But when click on downloaded package for install it, i get this strange error and can't find the same problem, anywhere.

571 Posts

Andy Tough Reply #3, 7 years, 2 months ago

Might you have lost the Package files and folders that normally reside in the following folders during the course of the upgrade?

/core/components
/core/packages

See points 7 and 8 in this article: https://www.sepiariver.ca/blog/modx-web/upgrading-modx-advanced-installs/
For example the VersionX extra should have the following files and folders.

/core/components/versionx (FOLDER)
/core/packages/versionx-2.1.2-pl (FOLDER)
/core/packages/versionx-2.1.3-pl (FOLDER)
/core/packages/versionx-2.1.2-pl.transport.zip
/core/packages/versionx-2.1.3-pl.transport.zip

If I help you out on these forums I would be very grateful if you would consider rating me on Trustpilot: https://uk.trustpilot.com/review/andytough.com

email: [email protected] | website: https://andytough.com

13 Posts

alexbom Reply #4, 7 years, 2 months ago

Quote from: andytough at Feb 03, 2017, 12:47 PM

Might you have lost the Package files and folders that normally reside in the following folders during the course of the upgrade?
/core/components
/core/packages
See points 7 and 8 in this article: https://www.sepiariver.ca/blog/modx-web/upgrading-modx-advanced-installs/
For example the VersionX extra should have the following files and folders.
/core/components/versionx (FOLDER)
/core/packages/versionx-2.1.2-pl (FOLDER)
/core/packages/versionx-2.1.3-pl (FOLDER)
/core/packages/versionx-2.1.2-pl.transport.zip
/core/packages/versionx-2.1.3-pl.transport.zip

Thank you very much, Andy! It was very helpfull! Error is over.

571 Posts

Andy Tough Reply #5, 7 years, 2 months ago

Glad it helped and that you have it working again

If I help you out on these forums I would be very grateful if you would consider rating me on Trustpilot: https://uk.trustpilot.com/review/andytough.com

email: [email protected] | website: https://andytough.com

46 Posts

loxy Reply #6, 7 years ago

Try to refresh your manager (browser), reload with CTRL...