Answered Classextender issue: can't update User from Manager, but can from web

I've installed classextender-2.0.0-pl to MODX Revolution (2.3.3), in order to add some custom fields to the User profile records.

I added some new custom fields to these Chunks:

MyExtUserSchema
MyExtraUserFields
lgnProfileUpdateForm
lgnProfileViewForm

Now, the new custom fields appear in the User record (mgr context), AND in the Profile view and Update forms (web context).

Also, I can update the custom fields in the Profile update form (web context), and the changes appear in the User record (mgr context).

However, the changes I make to the custom fields in the User record (mgr context) are saved and reflected ONLY in the User record (mgr context). The changes made in Manager don't appear in the Profile view and Update forms (web context).

I'm new to MODX, and need some guidance troubleshooting this. Any ideas what might be wrong, or where to look?

Thanks in advance.

It sounds like a cache issue. If you clear the site cache in the Manager after updating the fields, do they appear correctly in the web Context? If not, try manually deleting the files in the core/cache directory after saving the user (just for diagnostic purposes).

In theory, the user cache is refreshed when you save a user, but that may happen before the extra fields are saved.

Quote from: BobRay at Apr 14, 2015, 07:53 PM

It sounds like a cache issue. If you clear the site cache in the Manager after updating the fields, do they appear correctly in the web Context? If not, try manually deleting the files in the core/cache directory after saving the user (just for diagnostic purposes).

In theory, the user cache is refreshed when you save a user, but that may happen before the extra fields are saved.

Thanks for the quick reply! I just realized that I can update the core fields (Fullname, email, etc.) from Manager and the changes appear in the Profile and Update forms (web context). It's just the new custom fields that I can't update from the Manager. And ALL user fields (core and custom) can be updated from the web.

Did you try the things I suggested to diagnose the problem?

Also, when you update the custom fields in the Manager, do they change in the MODX database
(views in PhpMyAdmin from cPanel)? [ed. note: BobRay last edited this post 9 years ago.]

Quote from: BobRay at Apr 14, 2015, 09:30 PM

Did you try the things I suggested to diagnose the problem?

Sorry, I forgot to mention that. Yes, I did clear the site cache in the Manager after updating the custom fields - no update reflected in the web context.

Re: deleting the files in the core/cache directory after saving the user - There are several folders under core/cache: action_map, auto_publish, context_settings, ..., system_settings. Delete ALL folders and files under core/cache?

Quote from: BobRay at Apr 14, 2015, 09:30 PM

Did you try the things I suggested to diagnose the problem?

Also, when you update the custom fields in the Manager, do they change in the MODX database
(views in PhpMyAdmin from cPanel)?

I just went in to PhpMyAdmin from cPanel and viewed the data via:

SELECT * FROM `ext_user_data`

Yes, the custom fields are being updated there from the Manager. The changes just aren't being read in the web context

Yes, but are they read correctly if you clear the site cache in the Manager or manually delete the cache files? Knowing which of those is true will help me fix the problem.

Here's what we know for sure:

1) We've verified (via PhpMyAdmin) that the custom field data IS being reliably updated from Manager;

2) We've verified (via PhpMyAdmin) that the custom field data IS being reliably updated from the web context;

3) Custom field data updated from the Manager is not reflected in the web context;

4) Custom field data updated from the web context IS reflected in the Manager;

5) Clearing the site cache in the Manager after updating the custom fields from the Manager does not fix the problem of the web context not refreshing with updated data.

So, manually deleting the cache files might do it. Please clarify for me: There are several folders under core/cache: action_map, auto_publish, context_settings, ...

Should I delete ALL folders and files under core/cache, or just a particular sub-folder?

Thanks!

I'm not sure what folder it would be in. Deleting all files in the core/cache dir. will make sure to get it.

OK, I closed Manager, deleted all folders and files in the core/cache dir via FTP, and then restarted Manager. I changed one of the custom fields in the user record, saved, closed, cleared the cache [Manage-Clear Cache], and the change is still not appearing in the web context.