can't log in anymore

2,314 Posts

anonymized-26931 Reply #1, 9 years, 3 months ago

Hi,

after getting an e-mail with the following text:
"Source: Parser - The details of the error could be seen in the MODX system events log.", I tried to log in, but couldn't.

resetting the password via phpMyAdmin failed, too (http://rtfm.modx.com/evolution/1.0/administration/manager-users/reset-your-password-unblock-your-user)
... looks like this solution is outdated anyway: http://forums.modx.com/thread/85754/evo-upgrade-issue

hmmm, weird, same here http://forums.modx.com/thread/85777/manager-lockout-after-evo-upgrade but with me this just happened out of the blue and not after an update

does anyone know how to solve this?

thanks a lot, cheers, j

p.s. resetting my password didn't work either, just sent me to the login screen

This question has been answered by Jako. See the first response.

2,314 Posts

anonymized-26931 Reply #2, 9 years, 3 months ago

concerning the initial error report mail, I checked via db what this was about:

« MODX Parse Error »
MODX encountered the following error while attempting to parse the requested resource:
« PHP Parse Error »
PHP error debug
Error : Unknown: open(/var/tmp/e/3/sess_e33bllup0npugmhvf2jvkd4fn4, O_RDWR) failed: No such file or directory (2)
ErrorType[num] : 	WARNING[2]
File : 	Unknown
Line : 	0

but have no idea what this is about. everytime someone requests a page I get an email to inform me about it. on the page itself I got an "ERROR" displayed right after the closing </html> tag

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Jako Reply #3, 9 years, 3 months ago

Some things to check (no specific order):

Check if the cache folder is writable and maybe remove all files in there exept of the original ones and make the original files/folders writable for php
Disable .htaccess in webroot and manager folder and try to login again (enable .htaccess after)
Empty the active_users table
Clear the browser cookies of that domain in your browser
Remove any saved password for that domain in your browser
Clear the browser cache and reload the browser (or try a different one) to remove session issues on client side
Clear the session folder on your webhost to remove session issues on server side
Additional to RTFM 'unblock your user' set the blockeduntil/blockedafter/failedlogincount to 0
Check for plugins that are working in OnBeforeManagerLogin, OnManagerLogin, OnManagerAuthentication with that query below i.e. in phpMyAdmin and disable them.

SELECT sp.name as plugin_name, spn.name as event_name FROM `modx_site_plugins` sp JOIN `modx_site_plugin_events` spe ON sp.id = spe.pluginid JOIN `modx_system_eventnames` spn ON spn.id = spe.evtid WHERE spn.name in ('OnBeforeManagerLogin','OnManagerLogin','OnManagerAuthentication')

The manager login is processed in that file: https://github.com/modxcms/evolution/blob/master/manager/processors/login.processor.php

Hope that helps.

discuss.answer

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Jako Reply #4, 9 years, 3 months ago

That error is caused by a webserver session issue. Seems that the server uses a global session folder. Maybe you could set a local one for your installation in .htaccess with session.save_path setting.

2,314 Posts

anonymized-26931 Reply #5, 9 years, 3 months ago

thanks, will try that

2,314 Posts

anonymized-26931 Reply #6, 9 years, 3 months ago

unfortunately didn't work, guess because of:

Server API CGI/FastCGI

2,314 Posts

anonymized-26931 Reply #7, 9 years, 3 months ago

well, it did work with a php.ini in the modx installation folder

is that safe? what file/folder permissions would be recommended in that case?

thanks a lot, cheers, j

2,314 Posts

anonymized-26931 Reply #8, 9 years, 3 months ago

any ideas what could have possibly caused this?

phpinfo() initially showed something like "2;var/tmp", so I assume those folders got deleted by the webhost?

2,314 Posts

anonymized-26931 Reply #9, 9 years, 3 months ago

hey Jako, thanks a ton!!

seems to work now. just try to wrap my head around what happened

Answered can't log in anymore