Suggestion:
I would like to see helpdesk functions built into Discuss as it is being fine tuned.
Seems like it should be a small step from strictly forum software to helpdesk. The exception being that a helpdesk has private threads that can be moved around to different support personnel and kept private between the poster. And usually they are more search centric if a knowledge base is built.
I’m looking at Zendesk as being one of the most public examples.
any updates comming soon?
Evolution user, I like the back-end speed and simplicity

-
MODX Staff
- 12,272 Posts
Not probably until the 2nd or 3rd quarter, unless pull requests come in from folks needing things. We’re focusing on a few other key areas we need for the overall project infrastructure first.
Ryan Thrash, MODX Co-Founder
Follow me on Twitter at @rthrash or catch my occasional unofficial thoughts at thrash.me
Until a native modx forum addon is available, would you please suggest alternatives or options one can explore??
Thank you, Tom
-
MODX Staff
- 12,272 Posts
I’d look really hard at Vanillaforums.org right now. It’s what we’re migrating to and that will work with our MODX user system. Susan has done a Vanilla integration as well.
Ryan Thrash, MODX Co-Founder
Follow me on Twitter at @rthrash or catch my occasional unofficial thoughts at thrash.me
I’ve read about Susan’s Vanilla integration, any additional comments or assistance people can offer about it would be great...
Thank you, Tom
Are you saying the MODx Forums are migrating to Vanilla forums?
By the way, back when MODx v0.9.2 was the stuff, Vanilla Forums was my top pick for an integration. I like the idea of not having to reinvent the wheel. As long as the wheel can be fully integrated into the product.