When making support requests, please make sure to provide information about your web server and your client machine:
Web Server:
- PHP version and how it’s running (suexec, mod_php, CGI, etc.)
- Apache or IIS version
- Operating System and version
Database:
- MySQL version
- List of any tables over 1MB in size
MODx:
- Version
- Any changes you’ve made
- Any snippets you’re running on the page that is not working properly
- Any plugins you’re running
Browser/Client:
- Browser name and version
- Operating System and version
This will go a long way towards being able to quickly resolve or duplicate and bugs as applicable, and should result in a better overall support experience.
Further, if you’re seeing problems with snippets not seeming to work right, make sure you’re enclosing parameters in back-tics, not single-quotes. On US-English keyboards that’s the key typically found at the top-left of the number row: `
Thanks!
MODX Staff