rthrash Reply #1, 6 years, 10 months ago
When making support requests, please make sure to provide information about your web server and your client machine:
Web Server:
Database:
MODx:
Browser/Client:
This will go a long way towards being able to quickly resolve or duplicate and bugs as applicable, and should result in a better overall support experience.
Further, if you're seeing problems with snippets not seeming to work right, make sure you're enclosing parameters in back-tics, not single-quotes. On US-English keyboards that's the key typically found at the top-left of the number row: `
Thanks!
Web Server:
-
* PHP version and how it's running (suexec, mod_php, CGI, etc.)
* Apache or IIS version
* Operating System and version
Database:
-
* MySQL version
* List of any tables over 1MB in size
MODx:
-
* Version
* Any changes you've made
* Any snippets you're running on the page that is not working properly
* Any plugins you're running
Browser/Client:
-
* Browser name and version
* Operating System and version
This will go a long way towards being able to quickly resolve or duplicate and bugs as applicable, and should result in a better overall support experience.
Further, if you're seeing problems with snippets not seeming to work right, make sure you're enclosing parameters in back-tics, not single-quotes. On US-English keyboards that's the key typically found at the top-left of the number row: `
Thanks!